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Terms and conditions

  1. Agreement

    To book an activity/event with The Ultimate Weekend you will be required to pay a min deposit of £50.00 to confirm both the booking and the agreement between The Ultimate Weekend and yourself. The Ultimate Weekend will then confirm your booking via e-mail, in keeping with our policy as a paper free company. All persons must be over the age of 18 years unless otherwise agreed by the Ultimate Weekend. If you do not agree with the terms of the agreement with the Ultimate Weekend, you must inform us within 48 hours of acceptance. All bookings made by e-mail or telephone are subject to the same terms and conditions and will be understood to have made themselves aware of and abide to the terms and conditions as written.
     
  2. The Ultimate Weekend Package Prices

    Prices shown on the website are prices from and can be subject to change. Accurate pricing can be obtained through contacting The Ultimate Weekend who will advise you via telephone or e-mail of any increase in charges payable which must be paid in full a minimum of 21 days prior to the activity/event date. The Ultimate Weekend reserves the right to make changes to any of the activity/event/facilities or prices described on the website before the agreement between you and The Ultimate Weekend is concluded should there be a requirement to do so.

    Booking more than one activity will result in a discount price being issued on the activities. These discounts may only apply when paying for the whole package. If you decide to partake in only certain aspects of the package you will/may not be able to take advantage of these discounts.
     
  3. Behaviour

    The Ultimate Weekend understands and fully appreciates the fun side of all Stag, Hen and special occasion groups. However, being situated in such a fantastic part of the country we would ask and expect all participants to respect your environment and other people around you. We reserve the right to terminate, without notice, your accommodation or activity due to vandalism, violence or any other behaviour deemed inappropriate by any participant with respect to common decency. In all circumstances all insurances would be forfeited, no refund would be paid and where replacement or repair to any equipment may be required, deposits would be lost to the replacement/repair value. Misadventure, accident or injury would equally not be covered where the use or suspected use of drink or drugs may be the cause.
     
  4. Payment to the Ultimate Weekend

    If you are booking an activity weekend or activity/event less than 40 days before the date of the activity/event, you must pay a deposit of £40 per person unless specified otherwise. The balance of the sum due must be paid at least 21 days before the date of the activity/event and if you should fail to make this payment the deposit will be retained and The Ultimate Weekend will consider the activity/event cancelled.

    Preferred payment is via direct bank transfer, or by personal cheque. No charge is made for payment by debit/credit cards via our secure online payment facility or by payment taken over the phone. Once a deposit has been paid, an e-mail will be forwarded to the group leader of the party to advise of balance payable and date due by. All balances must be paid and funds cleared at least 21 days before the date of the activity/event. Upon arrival you will be requested to complete and sign a bond deposit form of £50.00 per person which will be held by The Ultimate Weekend to cover loss or damage to property/equipment through vandalism, violence or any other behaviour deemed inappropriate, to the full value of repair or replacement on a new for old basis.
     
  5. Cancellation of your organised activities/event/accommodation

    If The Ultimate Weekend has at any time to change/make changes to or cancel an activity/event/accommodation that has been booked, if an alternative activity/event/accommodation cannot be found, then any monies paid by you to The Ultimate Weekend would be returned in full. If we are unable to provide any activity/event/accommodation or service due to any reason beyond our control, a full refund of monies paid for that event/activity/accommodation would be returned paid.

    If you or anyone in your party wishes to cancel for whatever reason a booked activity/event/accommodation with The Ultimate Weekend, you must do so in writing 22 days or longer before the first activity/event/accommodation commences. In cancelling the booking within this period you will forfeit any deposit paid to us. In the event of cancelling the whole reservation less than 21 days before the event date, all/any monies already paid by individual group members will also be forfeited. In the event of cancellation 21 or fewer days before the activity/event/accommodation the entire cost shall be payable. The Ultimate Weekend will not be responsible for the cancellation of any activity/event/accommodation due to force majeure or any other circumstance that arises outside of our control.
     
  6. Complaints Policy

    If you have a complaint regarding any aspect of the activity/event, you must communicate your complaint at the earliest opportunity. You must inform The Ultimate Weekend as soon as possible, at least within 48 hours of any complaint occurring. If the complaint has not been dealt with to your satisfaction, then you must make a complaint to The Ultimate Weekend in writing no less than 14 days after your return from the activity/event. If you choose not to follow the procedure as described in this passage, The Ultimate Weekend will consider the matter closed.
     
  7. Insurance

    The Ultimate Weekend is fully insured in respect of public liability and professional indemnity risk in the event of negligent bodily injury, property damage or financial loss as required by law and governed by the tour operators regulations 1992.
     
  8. Booking Amendments

    If you wish to add further group members to the booking after the due date for final payment, as stated in the "booking confirmation", you will have to pay the balance in full upon booking. Please note that requested changes or additions may not always be possible, we will however make every effort to accommodate you. If you wish to change the date of a booking after placing a deposit there will be no charge as long as we are able to accommodate the request. If we are not able to accommodate the request the normal cancellation charges will be subject.
     
  9. Age Restrictions

    The Ultimate Weekend expects and believes all members of your party are of an age to participate in all activities. The group booking organiser takes this responsibility when booking and must ensure all members of their party are over 18 years of age. If this is not the case and some members of your group are younger than this, please check with us that the activities/events you book are suitable for the younger members of your party. Some of our activities may not be participated in due to height/weight/ pregnancy/disability/medical restrictions. It is your responsibility to ask us if there are any of these restrictions regarding any events you may have booked with The Ultimate Weekend. Failure to do so may result in group members not being able to participate in certain activities/events on the actual day when we reconfirm the restrictions. The Ultimate Weekend will not be responsible in each/all cases and will not provide a refund in any of these circumstances.
     
  10. Law & Jurisdiction

    This agreement is governed by English Law and shall be subject to the jurisdiction of the court of England and Wales.